Shipping policy
Processing Time All orders are processed within 5–7 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays.
Shipping Methods & Estimated Delivery We ship internationally from CN using reliable carriers such as DHL, FedEx, or EMS depending on your location.
| Destination | Estimated Delivery Time |
|---|---|
| United States | 7–15 business days |
| Canada | 10–18 business days |
| Europe | 10–20 business days |
| Other regions | 15–25 business days |
Delivery times are estimates and may vary due to carrier delays or customs processing.
Shipping Rates Shipping rates are calculated at checkout based on your location and order weight.
Order Tracking Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package via the carrier's website.
Customs & Import Duties SplitKeb ships internationally and your order may be subject to import duties, taxes, or customs fees upon arrival in your country. These charges are the responsibility of the buyer and are not included in the product price or shipping cost. Please check with your local customs office for more information.
Delays & Lost Packages We are not responsible for delays caused by customs, carrier issues, or circumstances beyond our control. If your package appears lost, please contact us at 815431039@qq.com within 30 days of the estimated delivery date and we will do our best to assist you.
Contact Us For any shipping-related questions, please reach out to us at 815431039@qq.com